Through Customers Eyes is an undercover customer experience service assisting businesses to gain insight into their customer’s experiences. We do this by anonymously identifying problems of possible lost sales due to customer service variabilities, which can lead to a poor customer experience.

We also conduct competitor analysis for those businesses who want to know what their competitors are doing and where they fit in the marketplace, allowing them to identify points of difference setting them apart from the rest.

We focus on:
1) Timeliness
2) Customer service
3) Selling skills
4) Product knowledge
5) Competitor analysis and
6) Customer service training